Privacy Policy

1. Introduction

MadePetal Clinic and Spa ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our services, purchase our products, or interact with us through our website or social media channels.

By engaging with our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our services to you.

a) Personal Identification Information

This includes your name, postal address, email address, phone number, date of birth, and gender.

b) Medical and Aesthetic Information

To ensure safe and effective treatment, we collect relevant medical history, skin concerns (e.g., acne, hyperpigmentation, allergies), treatment preferences, and progress notes.

c) Financial Information

When you make a purchase, we process payment details securely through third-party payment processors. We do not store your full credit or debit card information on our servers.

d) Images and Media

For professional documentation and progress tracking, we may take photographs or videos during your sessions. Any use of these images for marketing or promotional purposes will only be done with your prior, explicit consent.

e) Technical Information

When you visit our website, we may automatically collect information such as your IP address, browser type, device information, and pages you visit through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide personalized spa, aesthetic, and skincare treatments tailored to your needs.
• Product Fulfillment: To process, manage, and ship your skincare orders, both locally and internationally.
• Client Communication: To schedule and confirm appointments, send service reminders, and respond to your inquiries.
• Personalized Care: To maintain your treatment history, monitor your progress, and ensure continuity of care.
• Marketing and Promotion: With your explicit consent, we may use testimonials or before-and-after photos in promotional campaigns.
• Legal and Regulatory Compliance: To meet our obligations for tax, insurance, and other regulatory requirements.
• Security and Fraud Prevention: To protect our services, detect malicious activities, and prevent fraud.

4. Legal Basis for Processing Your Data

Our processing of your personal information is based on one or more of the following legal grounds:

• Your Consent: For example, when you explicitly agree to the use of your images for marketing.
• Performance of a Contract: To fulfill our obligations to you when you purchase a service or product.
• Legitimate Interests: To operate our business effectively and improve your client experience, where such interests are not overridden by your rights.
• Legal Obligation: To comply with applicable laws and regulations.

5. How We Share Your Information

We value your trust and do not sell your personal data. We may share your information in the following limited circumstances:

• With Service Providers: We engage trusted third parties to perform functions such as payment processing, shipping, and IT support. These parties are contractually obligated to handle your data securely and confidentially.
• For Professional Collaboration: With your consent, we may share relevant information with other healthcare or aesthetic professionals involved in your care.
• For Legal Reasons: Where required by law, we may disclose information to law enforcement, regulators, or other legal entities.

6. Our Policy on Images and Media

7. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• All client records (both digital and physical) are stored securely with restricted access to authorized personnel only.
• We use encryption, firewalls, and access controls to protect digital data.
• Physical files are stored in locked, secure facilities.
• We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for marketing communications or image usage
• Object to certain processing activities
• Request a copy of your personal data in a portable format

To exercise any of these rights, please contact us using the details provided below.

9. Cookies and Online Tracking

Our website may use cookies and similar technologies to:

• Enhance your browsing experience
• Analyze website traffic and usage patterns
• Deliver personalized content and promotions

You can manage your cookie preferences through your browser settings, though this may affect the functionality of our website.

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. For individuals under 18, we require verifiable parental or guardian consent before providing any treatments or collecting personal information.

11. International Data Transfers

As we ship products globally, your information may be transferred to and processed in countries outside of Nigeria. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review this policy regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MadePetal Clinic and Spa
Same Building with Trust Micro-Finance Bank, Opposite The Palms, Km1, Magboro, Lagos-Ibadan Express Way
Email: madepetalng@gmail.com
Phone: 08130586133